What your end-client sees, exactly.
For agencies
One invoice for Governed Voice AI. Your own rate on top.
Governed Voice AI · in controlled testing
Two questions decide this page. What does it cost, and what do you keep? Implementation is €1,497 once. After that it is €499 a month with 5,000 minutes included and €0.11 a minute above that, or 15% less if you prepay the year. Those are the founding figures and they hold for Audact's first three external agencies; from the fourth customer it is €2,995 to implement and €749 a month. Whatever you invoice your end-client above that rate is yours. Audact's job is the record. The receipt is visible in the product for governed interactions, carrying a hash of the output the gate released and what the agent was never allowed to do. The evidence record for the call holds the approved disclosure text, its language, and the moment its audio finished being sent.
€1,497 once, then €499 a month
Founding price for the first three external agencies. €2,995 and €749 from the fourth customer. 5,000 minutes included. Excluding VAT.
What the law puts on the agency
- A person interacting with an AI system must be informed of that, unless it is obvious from the circumstances and the context of use.
- Regulation (EU) 2024/1689, Art. 50(1)
- Providers of systems that generate synthetic audio must mark the output in a machine-readable format, detectable as artificially generated.
- Regulation (EU) 2024/1689, Art. 50(2)
- The information must be given at the latest at the first interaction, clearly and distinguishably.
- Regulation (EU) 2024/1689, Art. 50(5)
- In the Netherlands, an automated calling or communication system used without human intervention may only carry unsolicited commercial communication where the subscriber has given prior consent, and the sender must be able to demonstrate that consent; the caller must identify itself, and the recipient must be offered the chance to object. That is national law and it decides whether you may call at all; Article 50 decides what you say once you are through.
- Telecommunicatiewet, art. 11.7, in force since 1 July 2026
- A party that puts its own name, trade mark or other distinguishing feature on a product is treated as its manufacturer, including for software.
- Directive (EU) 2024/2853, Art. 8(1)(b), applying from 9 December 2026; a directive, so transposition runs per member state
- A full provenance chain is not mandatory.
- Commission guidelines C(2026)5054 of 20 July 2026, point (73)
- For SMEs and start-ups the penalty ceiling is the lower of €15 million or 3% of worldwide annual turnover, not the higher.
- Commission guidelines C(2026)5054 of 20 July 2026, point (152)
- Systems placed on the market before 2 August 2026 only have to satisfy Art. 50(2) from 2 December 2026.
- Digital Omnibus (EU) 2026/1744, in force 27 July 2026, inserting Art. 111(4)
What Audact puts in your hands
- The AI disclosure is spoken inside the call flow, at the position the policy for that country requires (Germany: Working today · Netherlands: In development · Belgium, Austria: Planned), not written into a policy document.
- In controlled testing
- Three of the four values on a receipt are recomputable by anyone holding it, without a key and without an account: the input hash, the output hash and the link to the receipt before it. The receipt is visible in the product for governed interactions; the fourth, inclusion in the Merkle root, is checked against the published root with the inclusion proof from the call's Article 50 report.
- Visible in product · export worked when it was retested on 26 August 2026 after the deploy (measured on browser calls rather than over a telephone line) · Merkle Working today
- Webhook events use the Retell lifecycle names (call started, call ended, call analysed); the mapping is confirmed per event during the migration.
- In development
- A sub-account per end-client, isolated, so each client's agents, policies and receipts stay apart.
- In controlled testing
- Re-billing through Stripe Connect: you invoice at your own rate and receive one invoice from us.
- Planned · not in the current production offer · no date is set
- The caller hears your end-client's brand, and the disclosure names your end-client by name in the caller's language.
- In controlled testing
- The agency dashboard on a domain you control, with your logo, colour theme and system-email templates.
- Planned · not in the current production offer · no date is set
- Policy differs per jurisdiction, because the national layer on top of Article 50 differs.
- Working today · In development
- Netherlands and Flanders (BE): intake open. Germany and Austria: intake is a conversation and not a start date. Applications from Germany and Austria are welcome and answered, but onboarding there is not open yet.
The money
What it costs, in full.
One vendor, one contract, one invoice. There is no separate bill for telephony, speech-to-text, text-to-speech or the model, and there is no per-seat or per-concurrency line.
The figures below are the founding price and hold for the first three external agencies. From the fourth customer it is €2,995 to implement and €749 a month; the usage structure — 5,000 minutes included, €0.11 a minute above that — does not change.
- What
- Implementation, one-time
- Price
- €1,497
- What that buys
- Your first agent built end to end: disclosure wording, country policy, knowledge base, outbound webhook (In development; see /integrations), pre-launch review.
- What
- Founding Agency Voice, monthly
- Price
- €499
- What that buys
- 5,000 minutes included. Sub-accounts and receipts for governed interactions today; white-label is in controlled testing; agency dashboard: planned, not in the current production offer; no date is set.
- What
- Above the included minutes
- Price
- €0.11 / min
- What that buys
- Above 25,000 minutes a month the rate is agreed during scoping, on your real volume.
- What
- Annual prepayment
- Price
- −15%
- What that buys
- €5,090 for the year instead of €5,988. Monthly billing carries no annual minimum.
Excluding VAT. Phone-number rental is billed separately, per number, per month.
The margin
What you keep, worked out three ways.
Illustrative figures. Three founding places are open. Audact cost is €499 plus €0.11 for every minute above the 5,000 included, so at low volume the subscription is the whole cost. That €499 is the founding rate; from Audact's fourth external agency the same sums run on €749 — that counts Audact's customers, not yours, while the column below counts your end-clients. The agency side is worked with the calculator's starting values: a €1,000 implementation fee and a €250 monthly fee per end-client, and minutes billed on at €0.40 a minute, an illustrative resale rate; your own rate is yours to set. The starting values are placeholders: not a benchmark, not a recommendation, and not a price we set.
Draft and test accounts are unlimited; founding terms include up to five production deployments, so the rows stop at five end-clients. What grows across them is the volume per end-client — 600, 1,500 and 2,500 minutes a month — because that is what moves the rate, not the number of logos.
- End-clients
- 3
- Minutes / mo
- 1,800
- Your implementation fees, one-off
- €3,000
- Your revenue, per month
- €1,470
- You pay Audact
- €499
- You keep
- €971 · 66%
- End-clients
- 4
- Minutes / mo
- 6,000
- Your implementation fees, one-off
- €4,000
- Your revenue, per month
- €3,400
- You pay Audact
- €609
- You keep
- €2,791 · 82%
- End-clients
- 5
- Minutes / mo
- 12,500
- Your implementation fees, one-off
- €5,000
- Your revenue, per month
- €6,250
- You pay Audact
- €1,324
- You keep
- €4,926 · 79%
Telephony minutes are included in the published rate; phone-number rental is billed separately, per number, per month, so it is not in "You pay Audact". Your cost of sale and your project management are not in "You keep", so the real margin is thinner than the table shows. Excluding VAT.
Terms
Fourteen days to walk away.
The implementation package is fully refundable within fourteen days of signature, as long as no production call has been placed through the configuration. After that: monthly cancellation, no annual minimum. The one exception is the annual prepay — ending an annual term early carries a fee capped at 15% of the remaining contract value.
A test call does not close that window. The refund policy sets the trigger at the first production call through the deployed configuration, so the governed test call on day one and the pre-launch QA calls after it leave the fourteen days intact.
Through the Early Customer Program, the €499 base fee is protected for 24 months from the start of the agreement; that protection covers the base fee only and is not a lifetime rate. It applies to Audact's first three external agency customers, and founding terms include up to five production deployments. Joining the programme costs nothing and asks three things: a signed case study after the first ninety days, a reference call, and thirty minutes of product feedback a fortnight.
The risk
Whose name is on it decides who answers for it.
The AI Act splits duties between the provider of a system and the deployer who puts it to use. An agency that sells a voice agent to an end client under its own name is, on most readings, the provider of that system rather than the deployer of someone else's. That is a different set of duties, and it is worth settling which side of the line a given setup falls on before the first call rather than after. Which side yours falls on depends on how the system is configured, modified and marketed, and we map that role with you before go-live.
The revised Product Liability Directive arrives at the same place through a different statute. From 9 December 2026 it treats software as a product and treats the party that puts its own name on a product as its manufacturer. In dental and healthcare work, where a defective interaction can plausibly contribute to personal harm, the claimant may not have to prove you were careless. That makes one question central: can you show what the AI released?
That is what the receipt is for: a contemporaneous record of the decision — a hash of the output the gate released, the policy version in force, and the link to the record before it. The monthly evidence package is not in the offer; it is Under validation: we do not ship an evidence artefact we have not tested ourselves. The receipt itself is visible in the product for governed interactions, and it exists before you need it, which is the only moment at which it can be created.
General information, not legal advice. Talk to your own counsel about how these rules apply to your setup.
Onboarding
From the scoping call to a governed call, without a flow builder to learn.
- A twenty-minute scoping call. We map your end-clients, the calls you want automated, the disclosure wording and the evidence your end-clients need each month.
- We build the agent. Prompt, voice, disclosure runtime, evidence chain and outbound webhook to an endpoint you provide (In development; see /integrations) are set up by our engineering team before go-live, not handed to you as a template to assemble. Your first governed test call happens on the same day the contract is signed.
- Pre-launch QA: 50+ test calls, checked against the disclosure and the receipt chain before you go live.
- You run it. What you have from day one: a receipt visible in the product for governed interactions, and four hours a month of engineering time for the first ninety days.
- On day 91 nothing switches off. The account rolls into Founding Agency Voice at €499 a month, the founding rate for the first three external agencies, with the same dashboard and the same receipts. There is no graduation cliff and no re-onboarding.
White-label
Your end-client's brand, end to end.
The caller hears your end-client's brand: the agent identifies itself as an AI assistant acting for your end-client, in their wording and voice, and the AI disclosure names your end-client. The brand is theirs, the fact that it is an AI is not brandable, and under Article 50 that disclosure is a duty on the provider under Article 50(1), and for a white-label deployment that role is agreed per deployment — which makes it the one element white-label does not cover. The receipt records the verdict, the policy version, the configuration seal, the input and output hashes and the link to the record before it. It names no issuer and no principal. The recording is your end-client's.
Your margin and the rate you pay Audact stay on your side of the wall. Sub-accounts are isolated from each other, and end-clients do not log in to the agency console. You do.
Qualification
Who this tier is built for.
Intake is sales-led rather than self-serve, because the implementation is done by our engineers and we would rather scope it than sell you the wrong size. Four ways in. Volume: a commitment of 10,000 minutes a month or more across your end-clients within ninety days. What that volume costs a month is on the pricing page. Or at least three active end-clients. Or a retainer model already running: at least one end-client who pays you both a one-off implementation fee and a recurring monthly fee for operating the service. What you charge is yours to set — we do not price your work — but reselling minutes on their own is not a model we qualify on. Or an annual contract with a minimum monthly invoice.
Primary application hosting is Frankfurt. The full list of subprocessors, where each one processes and under which safeguards, is in the Trust Center.
Reference deployment
We break it on a deployment of our own before an agency sees it.
Before an agency deployment meets the policy engine, we put a deployment of our own through it: a related party, disclosed in full on the customers page, where the multi-jurisdiction disclosure, the evidence chain and the per-country policy bundles get pressure-tested first.
Questions
- What do I actually pay in month one?
- €1,497 for the implementation plus €499 for the first month, so €1,996 excluding VAT. Phone-number rental is billed separately, per number, per month, and minutes past 5,000 are €0.11 each. A ninety-day pilot at default volume comes to €1,497 plus three times €499, which is €2,994 excluding VAT. From month four it is €499 a month. Those are the founding figures, held for the first three external agencies; from the fourth customer the first month is €2,995 plus €749, also excluding VAT.
- Can I keep my numbers and my integrations when I switch?
- Webhook events use the Retell lifecycle names (call started, call ended, call analysed); the mapping is confirmed per event during the migration (In development; see /integrations). Numbers depend on where they are registered and who holds the account — we check that in the scoping call, before you commit to a date.
- What happens if the governance engine misses an utterance it should have blocked?
- The Guarantee covers one case: a miss by the Audact governance engine — where the engine should have blocked an utterance under the active rules and did not. If that happens, you get the evidence file to answer with. Financial compensation applies only where your signed order form provides it: service credits under the SLA attach to the availability target and to nothing else. That is not insurance either: it does not cover third-party claims, regulatory fines or your end-customer's damages. The scope is set out in the Trust Center.
- Am I locked in?
- No. The production export of the evidence chain worked when it was retested on 26 August 2026 after the deploy, in a structured, machine-readable format (measured on browser calls rather than over a telephone line). Call recording is off by default; recording and transcript download in the interface is Planned and not in the product today. Under the EU Data Act, switching and data-portability rights have applied since 12 September 2025; from 12 January 2027 no switching charges may be levied (Art. 29).
- Can I show an end-client something before they sign?
- Yes. Per sub-account a receipt is visible in the product for that client's governed interactions. The fourth, inclusion in the Merkle root, is checked against the published root with the inclusion proof from the call's Article 50 report. Three of the values on a receipt are recomputable by anyone — the hash of the input, the hash of the output, and the link to the previous receipt — without a key and without an account.
Next step
Apply for a founding seat
Sales-led intake. We reply within one working day, scope in twenty minutes, and build the first agent for you rather than handing you a template.
Related
White-label scope Margin calculator Run your own book through it.
One vendor instead of four What the €499 already contains.
Reference deployment See how we test the system before an external deployment.
Pricing Compare providers Dated, sourced, re-verified.
Switching from Retell