Price, margin and who carries the risk.
One vendor
One contract instead of four line items.
€1,497 once, then €499 a month, 5,000 minutes included
A voice stack you assemble yourself bills you in pieces: telephony, speech-to-text, text-to-speech, the model, a concurrency allowance, verified numbers, and a separate front end if your end-clients need one. Founding Agency Voice is one contract and one invoice: €1,497 for implementation plus €499 a month with 5,000 minutes included and €0.11 a minute above that — the founding price, held for the first three external agencies, and €2,995 plus €749 a month from the fourth customer. The list below is what that single line already contains, at either rate.
The line items
What you would otherwise buy separately.
Every row is a thing an assembled stack bills, meters or leaves to you. In Agency Voice they are one number.
Two rows carry a boundary. Telephony minutes are included in the published rate; phone-number rental is billed separately, per number, per month. Stripe Connect re-billing is planned for the Agency Voice tier at no separate charge; it is not in the current production offer, and no date is set.
- Line item
- Telephony
- Assembled stack
- Metered separately
- In Agency Voice
- Included
- Line item
- Speech-to-text
- Assembled stack
- Metered separately
- In Agency Voice
- Included
- Line item
- Text-to-speech
- Assembled stack
- Metered separately
- In Agency Voice
- Included
- Line item
- The model
- Assembled stack
- Metered separately, or your own keys
- In Agency Voice
- Included
- Line item
- Concurrent calls
- Assembled stack
- Usually a per-slot fee
- In Agency Voice
- Not metered per slot
- Line item
- Verified numbers
- Assembled stack
- Per number, per month
- In Agency Voice
- Rental billed separately, per number
- Line item
- Front end for end-clients
- Assembled stack
- A second product on top
- In Agency Voice
- No end-client front end, by design: end-clients do not log in; what they need is handed to them.
- Line item
- Billing your end-clients
- Assembled stack
- Your own reconciliation
- In Agency Voice
- Stripe Connect per sub-account — planned, not in the current production offer
- Line item
- AI disclosure inside the call
- Assembled stack
- Your own prompt work
- In Agency Voice
- Policy-driven, per country
- Line item
- A per-call evidence record
- Assembled stack
- Build it or go without
- In Agency Voice
- A receipt visible in the product
What the €499 covers
Everything on this list, at one rate.
- A sub-account per end-client, isolated from each other. Draft and test accounts are unlimited; founding terms include up to five production deployments.
- White-label on the caller side (in controlled testing): the agent speaks in your end-client's name, wording and voice.
- Stripe Connect routing per sub-account is planned for the tier at no separate charge: you would invoice at your own rate and receive one invoice from us. It is not in the current production offer, and no date is set.
- A receipt visible in the product for governed interactions, carrying three fields anyone can recompute without a key, and a fourth, inclusion in the Merkle root, checked against the root published at api.audact.ai/v1/metachain with the inclusion proof from the call's Article 50 report. Production export worked when it was retested on 26 August 2026 after the deploy, measured on browser calls rather than over a telephone line. The monthly evidence package is not in the offer; it is under validation: we do not sell an evidence artefact we have not tested ourselves.
- The AI disclosure spoken in the call at the position the country policy requires.
- 5,000 minutes a month, then €0.11 for each minute above that. Above 25,000 minutes a month the rate is agreed during scoping, on your real volume.
- One outbound webhook to an endpoint you provide, using Retell lifecycle event names (In development; see /integrations).
Timing
How long the cutover takes.
Each cutover is scoped before it is scheduled. A migration engineer scopes yours before anyone commits to a date. Prompt conversion and webhook mapping are the mechanical part; numbers depend on where they are registered and who holds the account, which is the first thing we check.
We do not promise a date until we have looked at your current setup. A date given before that is a guess with a calendar entry attached.
Questions
- Do I have to bring my own model or speech keys?
- No. The telephony, speech-to-text, text-to-speech and the model are inside the rate. There is nothing to procure separately and nothing to reconcile at the end of the month.
- What happens in a month where volume spikes?
- Minutes above the included 5,000 are billed at €0.11, at the same rate whatever the total turns out to be. There is no tier you fall into and no renegotiation.
Apply for the agency tier
A twenty-minute scoping call, then our engineers build the first agent. One contract, one invoice, a receipt visible in the product.
Related
For agencies Margin calculator Pricing Switching from Retell
