1. How to submit
Email privacy@audact.ai with the following fields. We will respond within 30 days (extendable by up to 60 days for complex requests, with notice).
- Full name (as it appears on government ID)
- Account or customer reference, if applicable
- Scope of request — which personal data, which time range
- Identity verification method (we will share a secure upload link)
- Preferred response format (PDF or structured JSON)
2. If Audact is your processor
The controller has one month under Article 12(3) to answer the data subject, extendable by two further months. Audact's own period here is the time in which Audact assists that controller, and it is not the controller's deadline. Where Audact processes your data on behalf of a controller (typically an agency or end-customer), we will route your request to that controller and assist them in fulfilling it within the same SLA.