First commercial application
Governed voice AI for regulated work.
Control what AI can cause. Prove what follows.
Telephony, disclosure and policy sit in one place, per country. The Article 50 disclosure is spoken inside the call loop rather than filed in a policy document. The input hash, the output hash and the link to the receipt before it: no key, no account and no access to our systems. Voice itself: In controlled testing.
Call in progress
Needs a person- Direction
- Inbound
- Country
- Germany (DE)
- Policy pack
- German national layer
- Elapsed
- 02:14
Where the call is
- Completed: Connected
Inbound, on a German number.
- Completed: Disclosure
Spoken in the first turn.
- Completed: Scope check
Inside what this agent may do.
- Needs a person: Request
A discount above the ceiling.
- Not started: Handover
To the person on duty.
- Not started: Receipt
Closes when the call ends.
Events on this call
Open the receipt explorer- Disclosure deliveredturn 110:41:02
- Language setde-DE10:41:05
- Discount above the ceiling€24010:43:11
- Receipt line writtenturn 910:43:12
An example of a call in progress, not live telemetry. The values are illustrative.
The boundary moment
The caller hears a normal sentence. The ceiling is what decided it.
Three turns from one call. The agent says it is an AI, the caller asks for a discount above the ceiling the organisation set, and the agent answers inside the mandate without ever saying no. Beside each turn: the check that ran, what it decided, and what went onto the receipt. Your organisation sets the ceiling. Audact enforces it.
- Turn
- 1 of 3
- Mandate ceiling
- €150 discount per order
- This turn
- DisclosureRecorded
Check that ran
Does this call carry a disclosure duty, in which language, and at which moment: read from the policy pack of the country the call arrived in.
RecordedSpoken in the first turn, before anything is asked of the caller. Article 50 is a transparency duty, so the call carries on from here.
Written to the receipt
A line opens: the disclosure, the wording used, and the second it landed.
Check that ran
Is four hundred euros of discount inside what this agent was given? The ceiling is €150 per order, set by the organisation and not by us.
RefusedIt is not. The discount was never released and nothing was promised to the caller. The refusal is a fact about this call, not a message read out to the person on the line.
Written to the receipt
The request, the ceiling it ran into, and the refusal — all three go on the receipt.
Check that ran
Is the sentence the agent is about to say itself inside the mandate: the hold until Friday, and the handover.
Holding the quote at the list price is inside what this agent may do, so the sentence went out. The caller hears a working answer and no boundary at all.
Needs a personThe four hundred euros now sits with the account manager, with the reason attached. A person decides it, or nobody does.
Written to the receipt
The reply, the handover and the reason are written before the call is passed on.
An example written out turn by turn, not a recording. The ceiling, the wording of the disclosure and the language come from the policy pack of the country the call runs in.
Inside the call
The disclosure sits in the call loop, not in a policy document.
A policy document does not speak. The duty does its work in the seconds where the caller can still act on it, so the disclosure is a turn in the conversation (before anything is asked of the caller) and a line in the receipt.
Article 50, in force
Article 50 of the EU AI Act has applied since 2 August 2026. It is a transparency duty and not a ban: a person has to be told they are talking to an AI system, and once they have been told the deployment carries on.
- 00:00Audact agent
Good morning, you have reached the practice. You are speaking with an AI assistant.
RecordedThe Article 50 disclosure is the first sentence, before anything is asked of the caller. The receipt records that it was spoken, and when.
- 00:06Caller
Can I move my appointment to Thursday?
Checked against the national layer of the country the call arrived in, and against what this agent may do.
- 00:11Audact agent
I can move it. Thursday at 14:40 is free.
Inside the mandate. The action may take effect, and the turn becomes a line in the receipt.
- 00:29Caller
And can I get something off the price?
EscalatedAbove the ceiling for this agent. The reply is not spoken; the call goes to a person.
- 00:31Audact agent
I will put a colleague on the line for that.
Needs a personHandover, with the reason attached. Nothing has been promised to the caller.
- 01:12End of call
The line clears.
ClosedThe receipt closes: input hash, output hash and the link to the receipt before it — three values anyone can recompute. Merkle inclusion follows once we publish the roots.
An example, not a recording. The wording, the moment the disclosure lands and the language all come from the policy pack of the country the call runs in.
Per country
The policy is not the same in every jurisdiction.
The EU baseline is the same everywhere; what sits on top of it is not. A country is green here only once a person has checked the national layer against the national text. Everything else stands on amber, including the work already under way.
- Country
- Germany (DE)
- What the national layer adds
- UWG rules on telephone contact, plus the German wording of the disclosure.
- Status
- Where it stands
- Checked against the national text and in use in the product.
- Country
- Netherlands (NL)
- What the national layer adds
- The Telecomwet and UAVG layer on top of the EU baseline.
- Status
- In development
- Where it stands
- In progress; green once a person has checked it against the national text.
- Country
- Belgium, Flanders (BE)
- What the national layer adds
- The Belgian national layer on top of the EU baseline.
- Status
- Queued
- Where it stands
- Next in line after the Netherlands.
- Country
- Austria (AT)
- What the national layer adds
- The Austrian national layer on top of the EU baseline.
- Status
- Queued
- Where it stands
- Follows Belgium.
Amber marks a national layer that no person has checked yet. Until one has, no call runs on it. Switzerland is not in this table: it lies outside the EU and the EEA, so the AI Act does not apply there directly.
Under the call
Five moving parts, and a layer that decides between them.
Authority before action. Proof through finality.
No vendor logos here: the parts are interchangeable. What does not move is where the governance layer sits: between what the model intends and anything the caller can hear or act on.
- 01
SIP telephony
The call arrives on a number, in a country.
- 02
WebRTC transport
Audio in both directions, with turn detection.
- 03
Speech recognition
The caller's words become text.
- 04
Language model
The text becomes an intended reply and, sometimes, an intended action.
- 05
Speech synthesis
The approved reply becomes audio.
The governance layer (between 04 and 05)
Audact- What the model intends is checked before it can be spoken or acted on.
- It carries the policy pack of the country: the disclosure, where in the call it lands, and what this agent may commit to.
- It writes a line to the compliance receipt per turn: input hash, output hash, and the link to the line before it.
Above the ceiling, the reply never reaches 05. It stops and goes to a person, and the stop is recorded like anything else.
The product today
What runs today, and what each call leaves behind.
The call, the systems it reaches while it runs, and the receipt that stays behind afterwards. A receipt is visible in the product for governed interactions; production export works today. Voice itself: In controlled testing. The founding cohort is open to a limited number of external agencies. Terms and figures are in the price book. On /pricing: €1,497 to implement and €499 a month, the founding rate for Audact's first three external agencies. Fourteen days to walk away, then monthly cancellation, no annual minimum. A test call does not close that window.
Works today
An interactive walkthrough of a governed call in the browser, turn by turn, without an installation. It is a worked example, not a call: the receipt at the end is the one your own browser then recomputes on the next page.
Custom function and tool calling, so the agent can reach your systems during the call.
Retell-compatible webhooks, so an existing integration keeps working.
Primary application hosting in Frankfurt.
The German national layer, checked against the national text by a person.
A compliance receipt per call, written turn by turn and closed when the line clears.
- Three facts, recomputable by anyone
The input hash, the output hash and the link to the receipt before it. No key, no account and no access to our systems. A fourth, inclusion in the Merkle root, follows once we publish the roots — that publication and the open endpoint for it are in development.
Start
Run one governed call, then decide.
Voice is our first commercial application and it is in controlled testing. It runs under your own brand, per end-client. Germany is the national layer that has been checked; the Netherlands is being written, Flanders and Austria follow. An existing Retell integration keeps working, so you do not rebuild the agent. Walk through a governed call first — a worked example, turn by turn — and see exactly what a call leaves behind before you talk to us.