When Audact is NOT the right fit — and what to use instead.
We'd rather lose the deal than waste your time. Five situations where Audact is the wrong tool — and exactly which alternative to use instead.
Case 1
If You operate US-only with zero EU exposure
→ Use Retell or Vapi
Audact is engineered around EU regulatory primitives — Article 50, NL Telecomwet, DORA, DSA, EUDI Wallet, jurisdiction-aware policy. If you have no European callers, no European users and no European entity, you are buying overhead. Retell and Vapi are mature, fast, US-priced and a better fit.
Case 2
If You want a fully self-serve, build-it-yourself flow-builder today
→ Use Synthflow with a white-label add-on
Audact's current intake is sales-led. Each agency is onboarded personally by our engineering team. A visual flow-builder is on the roadmap. If you need fully self-serve today, Synthflow's agency white-label add-on is the closest functional match in the market right now.
Case 3
If You only need free, open-source voice AI
→ Use an open-source voice-agent framework directly
If you have engineers, time, and no compliance budget, open-source voice-agent frameworks are freely available — build it yourself. Audact is what you graduate to when the regulator calls and you need the evidence chain by Wednesday.
Case 4
If You want a generic, channel-agnostic chatbot with no compliance need
→ Use a general-purpose chatbot platform
Chat is on our roadmap for Q4 2026, with Article 50 disclosure and the same evidence chain as voice. But we are built for regulated interactions in Europe — if you just want a generic marketing chatbot with no compliance burden, a general-purpose chatbot platform will be cheaper and lighter.
Case 5
If Your compliance burden is non-EU (US state laws, Canadian PIPEDA, APAC)
→ We are not your best vendor
Our policy engine is EU-native by design — built around European regulatory primitives. If your buyer's primary need is US state-level AI laws or APAC frameworks, we are honest: this is not our focus.
Opinionated by design
Features we deliberately don't build.
Every feature we skip is one less thing to defend in front of a regulator. If you need these, pick a platform that builds them. Audact keeps a smaller, sharper surface — compliance-first, DACH-vertical-focused — so the evidence chain holds up. A representative sample:
BYOK (Bring Your Own Key) for LLM
We control the stack to control compliance. Substituting model providers breaks the evidence-chain attestation surface.
On-premises deployment
EU-hosted cloud only. No on-prem support — air-gapped environments dilute the per-call evidence chain.
Voice cloning marketplace
C2PA-only voice synthesis. We will not host a synthetic-identity marketplace; Article 50(2) marking requirements rule it out.
Enterprise CCaaS (Avaya / Genesys / Five9 / Amazon Connect)
Not our market segment. We're agency-native, not large-enterprise contact-center.
STIR/SHAKEN US voice authentication
EU-focused. US voice authentication via C2PA only — no SHAKEN attestation tokens.
Custom LLM / fine-tuning
Leading governed LLMs only, run through our stack. Customer-supplied weights aren't supported.
Self-serve / hobbyist credit tiers
White-glove onboarding. No self-serve credit-card hobbyist tier — Article 50 evidence-chain ops cost money to operate.
31+ language support
We focus on core European languages where we can defend compliance, rather than maximising raw language count.
Multi-Prompt Agent / Squad-of-Assistants
Single-prompt agents only. Simpler compliance audit, traceable evidence per turn.
Background-denoising mode-selector
Premium EU-routable TTS on a standard audio path. No user-tunable denoising — keeps the audio attestation path deterministic.
This is a representative sample of what we choose not to build.
Still here? Then you're our buyer.
You deploy AI for regulated clients in Europe, and you need a signed, verifiable receipt for every interaction. That is exactly what we built.