Pricing
One public agency plan. Enterprise by application. €1,497 to implement and €499 a month, the founding rate for Audact’s first three external agency customers. That rate includes 5,000 minutes with €0.11 a minute above that, annual prepay takes 15% off, there is no annual minimum, and intake is sales-led.
Agency Voice
Article 50 at runtime, the evidence chain wired up, your first agent built for you.
5,000 minutes included · €0.11 a minute above that, all in. Phone-number rental is billed separately, per number, per month.
Annual prepay: €5,090 for twelve months, 15% off. Monthly billing carries no annual minimum. Excluding VAT.
Founding price for the first three external agencies. €2,995 and €749 from the fourth customer — that is Audact’s customer count, not the number of end-clients you serve. The usage structure is the same on both tiers: 5,000 minutes included, €0.11 a minute above that.
What it costs
One price for the agency, not per end-client. Sub-accounts are in the price. You invoice your clients and we invoice you; Stripe Connect re-billing is planned; it is not in the current production offer.
Excluding VAT. The rate is all in: speech-to-text, the model and the voice sit inside it. Telephony minutes are included in the published rate; phone-number rental is billed separately, per number, per month. Re-billing belongs to the Agency Voice tier at no separate charge: you invoice your clients and we invoice you, and Stripe Connect re-billing is planned; it is not in the current production offer.
Above 25,000 minutes a month the rate is agreed during scoping, on your real volume.
What is in it
Our engineering team builds your first governed agent end to end — Article 50, the evidence chain and your white-label — and hands you a working deployment. First governed test call the same day the contract is signed.
One-time implementation
€1,497Then every month
€499Terms
The implementation package is fully refundable within fourteen days of signature, as long as no production call has been placed through the configuration. A test call does not close that window. After that, on monthly billing: cancel any month, no minimum term. Annual prepay and Enterprise pilots run to the end of their term — the table under Contract terms puts the four forms side by side.
€5,090 for twelve months up front — 15% off €499 × 12. Entirely optional: monthly billing carries no annual minimum. Ending an annual term early is refunded pro-rata, less at most 15%, and that is the one place where “no minimum term” does not apply.
From month four it is still €499 a month, at the founding rate you signed on. Same price, same features, no automatic promotion to a more expensive tier. Audact’s fourth external agency customer signs at the standard rate of €749. The €499 base fee is protected for 24 months from the start of the agreement; that protection covers the base fee only and is not a lifetime rate. It applies to Audact’s first three external agency customers, and founding terms include up to five production deployments.
Two months' notice to migrate out and no switching fees. Chapter VI (Art. 23-31) of the EU Data Act has applied since 12 September 2025; only its ban on switching charges (Art. 29) starts on 12 January 2027. Data portability in JSON and PDF on request.
Primary application hosting: Frankfurt. The sub-processor list and the transfer terms are published, not summarised.
Qualification
There is no self-serve sign-up, and that is deliberate: the implementation is done by our engineers, so the fit is agreed before anyone pays. Any one of the four below is enough. We work with agencies in compliance-sensitive verticals: dental, legal, healthcare, financial services. Dental and healthcare are not in the Early Customer Program; those deployments sit in a later cohort.
Enterprise · gated
Paid pilot, €15,000
Not a public tier and not promoted. The pilot is scoped and runs roughly eight weeks. Production agreements follow by application, priced per contract. Enterprise exists for strategic accounts and lighthouse design partners; intake is inbound or by introduction.
Optional · no extra cost
A twenty-four month lock on the base fee and a say in the roadmap, in exchange for three commitments. Open to Audact's first three external agency customers, and it costs nothing to join.
You commit to
You get
Contract terms · per contract form
Monthly billing, annual prepay and a scoped Enterprise pilot are three different contracts, and they end differently. So they are side by side here rather than in a list you have to sort out yourself. Bring your redlines.
The migration column follows Chapter VI (Art. 23-31) of the EU Data Act, which has applied since 12 September 2025; only the ban on switching charges (Art. 29) starts on 12 January 2027. Where a row says “agreed per contract”, that is exactly what it means — there is no default hiding behind it.
The Guarantee covers one case: a miss by the Audact governance engine — where the engine should have blocked an utterance under the active rules and did not. The Guarantee defines that failure and you get the evidence file to answer with. Financial compensation applies only where it is agreed in the signed order form: service credits under this SLA attach to the availability target and to nothing else. That is not insurance either: it does not cover regulatory fines, or damages claimed by third parties or end customers. Misuse on the customer side stays customer side, per the standard SaaS limitations.
A standard reciprocal force-majeure clause. Either party may suspend performance for verified force-majeure events. Same on every contract form.
Pricing questions
Straight answers — no asterisks, and no “contact sales for details”.
Everything that has to be true before your first client call, done by our engineers:
Per agency. One Agency Voice seat carries unlimited draft and test sub-accounts; founding terms include up to five production deployments. You bill them; we bill you. Stripe Connect re-billing is planned; it is not in the current production offer.
€0.11 a minute above the bundled 5,000, all in. Phone-number rental is billed separately, per number, per month. Above 25,000 minutes a month the rate is agreed during scoping, on your real volume rather than on a published ladder.
Yes, and how depends on the contract form. On monthly billing: any month, to the end of that month, with no annual minimum, and a full refund of the implementation fee within the first fourteen days as long as no production call has been placed. Annual prepay (€5,090 a year, 15% off) is optional; it runs to the end of the twelve months and renews unless either party gives sixty days’ written notice, and ending it early is refunded pro-rata, less at most 15% of the remaining contract value or documented unrecovered cost, whichever is lower.
Steady state at €499 a month on Founding Agency Voice — the founding rate, which applies to Audact’s first three external agency customers. Same price, same features, and no automatic upgrade to a more expensive tier. The €499 base fee is protected for 24 months from the start of the agreement; that protection covers the base fee only and is not a lifetime rate. It applies to Audact’s first three external agency customers, and founding terms include up to five production deployments. Dedicated engineering time beyond the ninety days is scoped and quoted per engagement; there is no standing monthly add-on.
Three commitments — a case study, a reference call and fortnightly feedback — in exchange for a customer badge in the console, influence over v1.1 and a direct Slack channel with the founders. The €499 base fee is protected for 24 months from the start of the agreement; that protection covers the base fee only and is not a lifetime rate. It applies to Audact's first three external agency customers, and founding terms include up to five production deployments. It costs nothing extra. There is no sector or regional exclusivity.
A short list of things we have decided not to build, so that the ones we do build stay governed end to end. The full list, with the reasoning per item, is on one page.
No. Audact controls the stack because the receipt is only worth something if every step that produced it sits inside the boundary. The standard stack is Mistral and OpenAI mini models, Deepgram Nova-3 for speech-to-text and Mistral Voxtral for the voice. Your own keys would put the model and the voice outside that boundary.
Article 50 has applied since 2 August 2026, and it is a transparency duty rather than a ban — so the question is fair. Brand governance earns its keep either way: a wrong price or an off-brand promise costs you whether or not a supervisory authority ever calls. Air Canada was held liable for what its chatbot promised, and DPD’s bot became a public incident within a day. And in procurement it is the receipt, not the policy document, that gets you through the questionnaire.
Next step
Apply and a person reads it within one working day. If a call is easier first, take a scoping slot — no deck, no pitch, and we will say so if we are not the right vendor for you.
