Pricing · Agency-first · Sales-led intake
One invoice. Your brand. Predictable pricing for every call.
Agency Pro — White-Glove. One price, true white-label, your end-client's brand on every call. Our engineering team configures your first compliant agent end-to-end and places your first governed test call the same day — Article 50 enforced at runtime, a tamper-evident evidence chain per call, EU-hosted in Frankfurt. Sales-led intake.
No DIY setup. Our engineering team builds your first compliant agent end-to-end — Article 50, evidence chain and your white-label — and hands you a working deployment, first governed test call the same day.
Agency Pro — White-Glove
One-time implementation
€1,497
Article 50 runtime, evidence chain, your first agent built for you
Plus Agency Pro recurring
€499/mo
5,000 min included · €0.11/min overage
One-time setup includes· €1,497
- Article 50 disclosure enforced at runtime — DE/NL/FR/AT/BE policy engine, configured for your jurisdictions
- Cryptographic evidence chain wiring — a tamper-evident, Merkle-signed receipt per call, exportable in under a minute
- Your first agent-flow built end-to-end by our engineering team
- Knowledge Base setup (50 docs / 200 pages) + 1 CRM webhook
- Compliance pre-launch QA — 50+ test-calls; we validate the disclosure and evidence chain before you go live
- First governed test call the same day; production go-live depends on telephony, data, policy and client approval + 90 days of intensive engineering-team support
Then every month· €499/mo
- 5,000 minutes included · €0.11/min all-in overage after that
- True external white-label — the caller hears your end-client's brand, never ours
- Agency Pro platform: white-label dashboard, sub-accounts, Stripe Connect, multi-tenant
- Monthly compliance report (PDF + signed JSON) your end-client's DPO can hand to a regulator
- EU data residency (Frankfurt) · 24h e-mail SLA
€0.11/min all-in. Competitors' €0.05–0.07/min headline becomes €0.20–0.33 once you stack telephony + STT + LLM + TTS + add-ons. Illustrative — see the real cost-per-minute breakdown below.
14-day refund if no live calls; monthly cancellation after; no lock-in. Refund policy →
EU Data Act switching rights: two-month exit notice, no switching fees from January 2027. How exit works →
Where does my data stay? EU-hosted in Frankfurt — no transfer outside the EU. Trust Center · DPA
Annual prepay · save €898/yr
Pay€5,090 for 12 months upfront(15% off €499 × 12). No annual minimum on monthly billing.
No graduation-cliff
From month 4 onwards: still€499/mo. No price-jumps when you graduate from pilot.
Qualification · Agency Pro access
- ≥3 active end-clients in compliance-sensitive verticals (dental, legal, healthcare, finance), OR
- ≥10K min/mo commit within 90 days, OR
- Annual contract with minimum monthly invoice
Optional from day 91:White-Glove Continuation +€499/mo (4h dedicated engineering-team time, bi-weekly review-call, 4h priority response-SLA). Steady-state from month 4: €499/mo Agency Pro OR €998/mo with Continuation.
Example monthly bill
All 5,000 minutes included — no overage
€499 + 5,000 overage min × €0.11 (€550)
€499 + 20,000 overage min × €0.11 (€2,200)
Example — Agency Pro, your end-clients' usage; telephony/number costs billed separately.
Enterprise · Gated
From €1,500/mo
+ €0.10/min overage · inbound only
Direct-to-organisation. Custom MSA, named CSM, full SLA. Same evidence chain, scoped to you.
Contact sales- Strategic accounts only · inbound-only intake · lighthouse design partners
- Custom MSA — redlines welcome
- Named CSM + dedicated Slack/Teams channel
- Priority incident reconstruction (<4h target)
- Architecture review + Article 28 compliance docs
- Volume pricing (custom ladder, sales-led discussion)
Optional
Sector-tracks +€199/mo
Premium pre-built flows and templates for your vertical — dental, legal, healthcare, financial services or general SMB. Compliance overlays for consent, scope-of-practice and vulnerable-caller handling are built in. On the roadmap with the Flow Builder.
Optional · €0 extra
Early Customer Program
Lifetime price-lock + roadmap-influence in exchange for case-study, reference and feedback commitments. Open to all pilot customers.
You give us · 4 commitments
- Signed case-study (post-90-days)
- Reference call for prospects + investors
- Bi-weekly product feedback (max 30 min)
- Vertical-exclusivity in your sector (we won't onboard another agency in the same vertical until v1.1 ships)
You get · 4 benefits
- Lifetime €499/mo price-lock on Agency Pro base tier
- Founding Audact Customer badge (your logo on /customers)
- Roadmap-influence on v1.1 priorities
- Direct Slack-channel with René + Senad
Bundle ≥4 governance products → 25% discount across Full Governance Suite. Apply for pilot →
Side-by-side · feature comparison
Agency Pro vs. Enterprise — line by line.
Same compliance engine. Same Article 50 runtime. Same evidence chain. The tiers differ in scope and contract, not in the proof. 44 patent-pending families, filed at the UK IPO — the same IP behind both.
Setup
Recurring
Qualification
White-label dashboard
Sub-accounts
Stripe Connect billing
Article 50 attestation
Evidence chain (Merkle + RFC 3161)
Multi-Regulation Bundle
Compliance Observability dashboard
Senad-personally-validated pilot QA
Onboarding
Support
Compliance pre-launch QA
Volume tiers
Indemnified Compliance
Pricing FAQ
Nine questions every agency owner asks.
Straight answers — no asterisks, no “contact sales for details.”
What's included in the €1,497 setup?+
Is the price per agency or per end-client?+
What if I exceed 5,000 minutes/month?+
Can I cancel?+
What happens at month 4 after the 90-day pilot?+
What's the Early Customer Program?+
What's NOT included?+
Can I bring my own LLM/STT/TTS?+
What if Article 50 enforcement is slow in 2026?+
Real cost per minute · transparent bundling
What you actually pay — not the headline number.
Most platforms quote the LLM-only sticker. Once telephony, BYOK keys and concurrency fees land, real deployments pay 3–5× the headline. Our €0.11/min is the all-in price — the full stack is bundled, nothing else to add.
Audact (Agency Pro)
- Advertised
- €0.11/min overage (5K incl. in €499/mo)
- Real
- €0.11/min all-in
- Hidden fees
- None — Telnyx + LiveKit + Deepgram + ElevenLabs + GPT-4o-mini bundled
Retell AI
- Advertised
- $0.07/min
- Real
- $0.25–0.33/min real
- Hidden fees
- + SIP fees · + concurrency fees · + BYOK LLM costs · + BYOK STT/TTS · + EU-hosting upcharge
Vapi
- Advertised
- $0.05/min
- Real
- $0.20–0.30/min real
- Hidden fees
- + Per-provider markup · + BYOK API keys · + telephony per-min · + premium voice models
Synthflow
- Advertised
- $99–499/mo base
- Real
- $0.15–0.25/min effective
- Hidden fees
- + Voice quality tier upgrades · + white-label as a $2,000/mo extra
Audact pricing verified via internal cost modeling 30 May 2026. Competitor real-cost ranges based on public pricing pages + community-reported real-deployment data. Quarterly audit.
Contract terms · all tiers
Standard clauses your procurement team will recognise.
No surprises in the fine print. Bring your redlines.
AI Act §14 — uncapped base-platform liability
Audact accepts uncapped liability on its side for base-platform Article 50 non-compliance. Customer-induced misuse remains customer-side per standard SaaS limitations.
EU Data Act Annex C — switching rights (from 12 Jan 2027)
Two-month notice migration-out, no switching fees. Data portability via standard formats (JSON + signed PDF) on request.
Cancellation fee · capped at 15%
Maximum 15% of remaining contract value OR documented unrecovered cost (whichever lower). Pilot customers additionally retain 30-day mutual opt-out for major quality-issues.
Force majeure · mutual
Standard reciprocal force-majeure clause. Either party may suspend performance for verified force-majeure events.
Auto-renewal · 60-day notice
Annual contracts auto-renew unless either party gives 60-day written notice before renewal date.
Pricing-tiers above 25,000 min/mo are sales-led — we'll discuss based on real volume during your scoping call.
Apply for pilot
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