Terms of Service
Last updated: April 3, 2026
1. Agreement
These Terms of Service ("Terms") govern your use of the Audact compliance platform operated by Audact Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ ("Audact").
2. Service Description
Audact provides voice AI compliance infrastructure including: a Policy Engine for multi-jurisdiction regulatory enforcement, a Pre-Response Validator for real-time compliance checks, and an Evidence Layer for cryptographic audit trails.
Audact is a compliance tool, not legal advice. You remain responsible for your own regulatory compliance.
3. Subscription & Pricing
Plans are billed monthly. Pricing is as displayed at time of purchase. Overage charges apply for calls exceeding plan limits. We will notify you at 80% and 100% of your plan limit.
4. Audact Guarantee — Scope
The Audact Guarantee applies only to misses by the Audact governance engine — i.e. cases where the engine should have blocked an utterance per the active rules but did not. Scope and exclusions are defined in the Audact Guarantee section of our Trust Center. Specific monetary caps and any insurance backing will be set in the reseller-agreement template after EU counsel review (target late May 2026); no monetary commitment is made in these Terms ahead of that signoff.
Customers must (a) keep the governance engine enabled per jurisdiction, (b) maintain valid API credentials, (c) not bypass or circumvent validation, and (d) report incidents within 24 hours of discovery.
For full guarantee terms in pilot-onboarding contact legal@audact.ai.
5. Data Processing
Audact processes call metadata on your behalf as a Data Processor under GDPR. A separate Data Processing Agreement (DPA) governs this relationship. See our DPA.
6. Intellectual Property
Audact has filed 44 patent-pending families at the UK Intellectual Property Office. All rights reserved. Your subscription grants you a non-exclusive, non-transferable license to use the platform.
7. Limitation of Liability
Except for the Audact Guarantee scope defined in section 4 (and once activated in the reseller-agreement template), Audact's total liability is limited to the fees paid in the 12 months preceding the claim. Audact is not liable for regulatory fines resulting from customer misconfigurations, bypassed validations, or use outside documented parameters.
8. Governing Law
These Terms are governed by the laws of England and Wales. Disputes shall be resolved in the courts of London, United Kingdom.
9. Contact
Legal inquiries: legal@audact.ai