1. Agreement
These Terms of Service ("Terms") govern your use of the Audact platform. Two companies are involved and it matters which. Audact AI Ltd (71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom, company no. 17059133) is the entity that holds the intellectual property. AUDACT AI LIMITED (Ireland, CRO 822514, incorporated 29 July 2026) is the EU operating entity. Which Audact company is party to your contract is set in the order form you sign; the DPA, section 1, states the position. Where a signed order form names one of the two, that order form governs.
1A. Acceptance & License Grant
By creating an account, accessing the platform, or signing a pilot order form, you accept these Terms on behalf of yourself or the legal entity you represent. Subject to your continued compliance with these Terms and payment of applicable fees, Audact grants you a non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the platform for your internal business operations and (where applicable) on behalf of your end-clients during your subscription term.
1B. Restrictions
You may not: (a) reverse-engineer, decompile, or attempt to derive the source code or models underlying the platform; (b) bypass, disable, or circumvent the governance engine, evidence chain, or rate limits; (c) use the platform to develop a competing product or service; (d) resell, sub-license, or white-label the platform outside the scope of your Agency-tier subscription; (e) use the platform in violation of applicable law (including export controls, sanctions, EU AI Act prohibitions, or data-protection law); or (f) submit inputs intended to cause the platform to generate unlawful, infringing, or harmful output.
2. Service Description
Audact provides control and proof infrastructure for consequential AI including: a Policy Engine with national country layers (Germany active, Netherlands in development, Belgium and Austria planned), a Governance Gate for real-time compliance checks, and an Evidence Vault for cryptographic audit trails.
Audact is a compliance tool, not legal advice. You remain responsible for your own regulatory compliance.
3. Subscription & Pricing
Plans are billed monthly unless an annual prepay is agreed. Pricing is as displayed at time of purchase or as set out in a signed order form. Overage charges apply for calls exceeding plan limits.
Founding Agency Voice: €1,497 one-time implementation fee + €499 per month (5,000 minutes included, €0.11/min overage; annual prepay €5,090). The founding rate applies to Audact's first three external agency customers. Starting with Audact's fourth external agency customer the standard rate applies: €2,995 implementation and €749 per month. The €499 base fee is protected for 24 months from the start of the agreement; that protection covers the base fee only and is not a lifetime rate. Founding terms include unlimited draft and test accounts and up to five production deployments. An agreement carries no sector or regional exclusivity. Enterprise Voice pilots are scoped separately at a fixed €15,000. Excluding VAT.
The first 90 days include intensive implementation support. That is a level of attention, not an unlimited engineering commitment: work beyond the implementation described in the order form is quoted separately. After that the recurring subscription continues on a rolling monthly basis. The scope of the Audact Guarantee is described in section 4 and on our Trust Center; service credits fall separately under the SLA and attach to the availability target alone.
4. Audact Guarantee — Scope
The Audact Guarantee applies only to misses by the Audact governance engine — cases where the engine should have blocked an utterance under the active rules and did not. Scope and exclusions are defined in the Audact Guarantee section of our Trust Center. Liability caps will be set in the reseller-agreement template once EU counsel has reviewed it. Until that review is complete, these Terms make no monetary commitment.
Customers must (a) keep the governance engine enabled per jurisdiction, (b) maintain valid API credentials, (c) not bypass or circumvent validation, and (d) report incidents within 24 hours of discovery.
For full guarantee terms in pilot-onboarding contact legal@audact.ai.
5. Data Processing
Audact acts as processor, or as sub-processor on a white-label deployment, as set out in the DPA, section 1, and the privacy notice, section 1A. A separate Data Processing Agreement (DPA) governs this relationship; the version published here is a draft under counsel review, and the DPA attached to your signed order form is the one that applies.
6. Intellectual Property
Audact has filed patent applications at the UK Intellectual Property Office; the portfolio is patent-pending, and nothing on this page should be read as a grant. All platform intellectual property, models, model weights, documentation, designs, trade marks and improvements are and remain the exclusive property of Audact AI Ltd. All rights not expressly granted are reserved. Customer retains ownership of Customer Data.
7. Warranties
Audact warrants that it will provide the platform with reasonable skill and care and in material conformance with documentation. EXCEPT FOR THE FOREGOING AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED "AS IS" AND AUDACT DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Audact does not warrant uninterrupted or error-free operation and does not provide legal advice.
8. Limitation of Liability
Audact’s total aggregate liability arising out of or in connection with these Terms is limited to the fees paid by Customer in the 12 months preceding the event giving rise to the claim. Audact will not be liable for indirect, incidental, consequential, exemplary, special or punitive damages, lost profits, lost revenue, or loss of data — even if advised of the possibility. Audact is not liable for regulatory fines resulting from customer misconfigurations, bypassed validations, or use outside documented parameters. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be limited under applicable law.
9. Termination
Either party may terminate for material breach not cured within 30 days of written notice. Audact may suspend access immediately for unpaid invoices over 14 days past due, security risk, or use that violates section 1B. On termination, Customer’s license ceases and Audact will export Customer Data on request within 30 days (off-boarding phase 2). Customer Data is deleted per DPA §8 (off-boarding phase 3). Evidence-chain records may be retained afterwards only where a rule that applies to the Customer or to Audact requires it, and for no longer than that rule requires. No retention period follows from the AI Act. Article 50 is a transparency duty and sets none; where a period applies it comes from the Customer’s own sector rule, which Audact applies rather than sets. The period per object is set out in section 2A of our DPA. Sections 1B, 6, 7, 8, 10 and 11 survive termination.
10. Governing Law
These Terms are governed by the laws of England and Wales. Disputes shall be resolved exclusively in the courts of London, United Kingdom, except that either party may seek injunctive relief in any competent jurisdiction to protect its intellectual-property rights or confidential information.
11. Contact
Legal inquiries: legal@audact.ai
Version history
6 October 2026: section 2 updated (component names and country status). 30 September 2026: sections 1, 2, 4, 5, 6, 8 and 9 aligned with the DPA and the site. Last amended on 27 August 2026. Earlier versions of this document are available on request.