1. Implementation refund (14 days)
The Agency Voice implementation package is fully refundable within 14 days of contract signature, provided no production call has been placed through the deployed configuration. Governed test calls and pre-launch QA calls do not close this window. Once the first production call is placed, the implementation work is considered delivered.
2. Subscription cancellation
The Agency Voice subscription is monthly, no annual minimum. Cancellation takes effect at the end of the current billing month. A pro-rata refund is issued where the customer cancels mid-month due to documented material breach by Audact (e.g. sustained SLA miss for two consecutive months).
3. Annual prepay
Annual prepay (15% discount) is refundable pro-rata for the unused portion if cancellation occurs within the first 90 days. After 90 days the unused portion is still refunded pro-rata, less at most 15% of the remaining contract value or the documented unrecovered cost, whichever is lower. The implementation fee follows section 1 and is unaffected.
4. Off-boarding window
On cancellation, the customer has a 30-day export window after termination to export configurations, evidence chains, and historical reports. From 12 January 2027, no switching fees apply (EU Data Act Chapter VI, Art. 23-31).
Version history
Last amended on 27 August 2026. Earlier versions of this document are available on request.
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