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Audact
Connector · Q1 2027 target
Coming soon · Q1 2027

Audact + ServiceNow — AI Governance for the Now Platform

Voice + chat AI governance, surfaced inside ServiceNow GRC and ITSM. Article 50 attestation, cryptographic receipts, and per-jurisdiction policy events flow into the workflows your risk and operations teams already run.

Integration architecture

Audact Policy Engine consumes ServiceNow CMDB metadata and risk classifications via the Now Platform API.

Audact Evidence Layer pushes hash-chained receipts into ServiceNow audit tables with native ITSM ticket linkage.

Article 50 AttestationandRisk Classificationsurface as ServiceNow GRC widgets — no custom dashboard.

5-step setup

  1. 01Connect Audact to ServiceNow via API token (ServiceNow Store listing planned).
  2. 02Map your ServiceNow CMDB to Audact agent inventory.
  3. 03Configure per-jurisdiction policy bundles in the Audact Policy Engine.
  4. 04Enable evidence-chain export into ServiceNow GRC audit records.
  5. 05Activate live mode — agent events flow into ServiceNow workflows in real time.

Use cases

Financial services

Inbound and outbound voice AI feeding governance events into ServiceNow GRC.

Healthcare

PHI-compartmentalised voice agents with ServiceNow incident workflow.

Government

Article 50 disclosure and EUDI Wallet attestation surfaced in ServiceNow citizen-service workflows.

Regulated commerce

Brand-governance overlay events synced to ServiceNow case management.

Pricing

Agency Pro: connector included.

Enterprise: custom — dedicated SLA, ServiceNow-side support.

Status

Q1 2027 ship target. ServiceNow Store listing planned.